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Conditions of Use

Shipping Costs:

Standard shipping is FREE on orders over $150.00.

On qualifying orders, Free shipping applies to the continental U.S. only (excluding HI, AK and other US territories).

All orders have a $7.50 product handling fee add at the time of checkout.

Please note that if you use a discount coupon code on your order, your order must be greater than $150.00 AFTER the discount has been applied in order to qualify for free shipping.

When will my order be shipped?

Day Order Placed & Estimated Shipping Date:

Monday - Thursday or Friday

Tuesday - Friday or Monday

Wednesday - Monday or Tuesday

Thursday - Tuesday or Wednesday

Friday - Wednesday or Thursday

Saturday - Wednesday or Thursday

Sunday - Wednesday or Thursday

Fresh Chilled (Never Frozen) Beef:

Because of the nature of the fresh chilled beef orders, special efforts are taken to ensure only the freshest items are shipped.

This involves a delicate balance of specific harvesting, precise production, overnight shipping and extra careful packing.

Fresh chilled (never frozen) beef ships separately from all other products.

Fresh beef typically ships every 4 weeks.

If you have any questions about the shipment date of your fresh chilled beef order, please call customer service at 1-877-228-6106.

Return Policy:

At Back to Nature, we are dedicated to bringing you exceptional quality products and service. You may return an item(s) for refund or replacement within 60 days of the invoice date.

Returned merchandise must be accompanied by a returned goods authorization number. Return shipping charges are the responsibility of the customer.

.....If you wish to return an item for a refund, please contact our Customer Care department: 1-877-228-6106 or customercare@backtonatureusa.com.

.....If you need to return an item for replacement, please contact our Customer Care department: 1-877-228-6106 or customercare@backtonatureusa.com.

Coupon Codes:

Discount coupon codes can not be combined. Only one coupon code can be used per order.

Out of Stock Policy:

You will be notified of any out of stock or discontinued items either via e-mail, on your packing slip or invoice.

You may reorder out of stock items at a later date.

Security:

Here at Back to Nature, we use SSL (Secure Socket Layer) technology to encrypt the information you send us when you place an order.

Not only is it encrypted before it travels across the internet, it's also encrypted on our server, which is located behind a secure firewall.

Also, once your order has been processed, we delete your credit card information as an added safety measure.

Information:

We will not send unsolicited email.

If you do get an unsolicited email from us, please contact us immediately at customercare@backtonatureusa.com and we will look into it.

Any questions concerning the content of this Web site should be directed to webmaster@backtonatureusa.com.