As you know and have probably experienced, COVID-19 has caused significant changes and disruptions in the way small businesses conduct their daily operations.
While we all wait for a return to some sense of normalcy, Back to Nature USA has made changes to our daily operations to compensate for the significant interruptions in our supply lines from our vendors.
To compensate for these supply issues, Back to Nature USA has changed its’ business model. We have implemented a drop ship model, whereas instead of carrying a large inventory on site, we now have your orders shipped directly from our suppliers.
How does this change affect you?
It allows for a much quicker fulfilment of your orders.
We work closely with our suppliers to maintain accurate information on our website regarding the availability of products that we have for sale.
OUR GUARENTEE TO ALL OF OUR VALUED CUSTOMERS.
Effective February 1, 2021.
If a customer places an order that is not available from our suppliers, we will take the following actions.
We will immediately refund to the customer the price of any items that are not available.
We will issue a store credit, that can be applied to future purchases, equal to the amount of the refund, as a courtesy for your patronage to our store.
We will notify the customer, when the products become available, and we will give them the opportunity to purchase these items at 50% off.
Please bear with us as we implement changes designed to enhance your customer experience during these challenging times.